Refund and Returns Policy
1. Introduction
At Sunshine’s Sweettooth, we strive to provide our customers with the highest quality cakes and baked goods. This Refund and Returns Policy explains the conditions under which orders may be refunded, cancelled, or rescheduled.
2. Order Confirmation and Payment
- Orders are only confirmed once full payment is made.
- All payments are non-refundable.
3. Cancellations and Credits
- Within 3 Business Days: No credit will be given for orders cancelled within 3 business days of the scheduled delivery or pickup date.
- More than 3 Business Days: For cancellations with more than 3 business days’ notice, credit may be given for a future order. This credit will be less the fair market value of items or decorations that cannot be reused.
4. Rescheduling Orders
- Rescheduling is allowed with at least 5 days’ notice before the scheduled delivery or pickup date.
- Rescheduling is subject to the availability of the requested new date.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Custom or personalized cakes and baked goods.
- Discounted or sale items.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Sunshine’s Sweettooth
Amir Building – Shop No. 2 – Al Qusais Industrial Area – Al Qusais – Dubai
hello@sunshinessweettooth.com